Terms of sale

Who you are buying from

Trading name

Norfolk Tide Times, a trading name of FHCM Commercial Activities.

Trading status

Sole trader. Not a limited company, so there is no company number.

Geographic address

5 Avondale Road, South Creake, Norfolk, NR21 9PH, United Kingdom.

Contact

ahoy@norfolktidetimes.co.uk — for anything at all, including a problem with something you bought.

Throughout these terms, "we" and "us" means the trader above, and "you" means the person using the site or buying the calendar file. Buying from us means you agree to these terms as they stand on the day you order.

The free tide tables

The seven-day high water tables are free to read, with no account and no conditions attached. You may look at them as often as you like and quote a time to a friend. You may not scrape the site in bulk, republish the tables as your own, or resell them.

We aim to keep the site up and current, but it is a free service — we do not promise uninterrupted availability, and we may change or withdraw any part of it.

What £20 buys

• 365 days of high waters

  For one location you choose at checkout, as a standard .ics calendar file.

• One location per purchase

  Want Blakeney and Wells? That is two purchases. There is no bundle.

• A one-off £20

  Not a subscription. Nothing renews, nothing recurs, and we do not store your card.

• Yours to keep

  Download it, import it once, and it works offline in your calendar for the year it covers.

The file covers 365 days of predicted high waters from the date of purchase, for the single location you selected. Each event carries the same accuracy the free table states — the predicted high water with the ± we stand by, never a bare minute — and the height of the tide at our reference port. Low waters and other locations are not included.

£20 is the total price. There are no delivery charges and no fees added at checkout. When the year runs out, the calendar itself will remind you; renewing is a fresh purchase that you choose to make, or not.

The file is licensed to you for your own personal use, including within your household. You may copy it onto your own devices. You may not sell it, publish it, or distribute it to other people.

Ordering and payment

You choose a location, press Continue to payment, and pay through Stripe's embedded checkout. Stripe is our payment processor: your card details go to Stripe and never touch this site. A contract between us is formed when your payment is confirmed and we issue your download link.

We may decline or cancel an order — for example if payment fails, if the transaction is flagged as fraudulent, or if a price has been displayed wrongly through an obvious error. If we cancel after taking payment, you get a full refund.

Delivery

Delivery is immediate. As soon as your payment clears, the download link for your .ics file appears on screen. Download it there and then, and import it into Google Calendar, Apple Calendar or Outlook.

Save the link before you close the tab. We do not currently email it to you — the link on the confirmation page is how you get your file.

Lost it? Write to ahoy@norfolktidetimes.co.uk from the address you bought with and we will reissue it. No charge.

Cancellations and refunds

Your 14-day right, and why you give it up

Because you buy online without meeting us, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel and get your money back, no reason needed. Digital content delivered straight away is the exception, and it is the exception that applies here.

Before you pay, you tick a box that says:

"I want my calendar file immediately and I understand I lose my 14-day right to cancel once it's delivered."

That tick does two jobs at once, as regulation 37(1) requires. It is your express consent for us to begin delivery inside the 14-day cancellation period, and it is your acknowledgement that you lose the right to cancel once delivery has begun. We record it against your order.

So, plainly: once your download link has been issued, the 14-day cancellation right is gone. If you would rather keep it, do not tick the box — but we cannot deliver the file until you do, because delivery is the thing that extinguishes the right.

If it does not work, we fix it or refund you

Losing the cancellation right does not touch your statutory rights under the Consumer Rights Act 2015: the file must be of satisfactory quality, fit for purpose, and as described. If it is not, you are entitled to a repair, a replacement, or a price reduction.

In practice we go further, and we do not argue about it. If the file will not download, will not import, has the wrong location in it, or is plainly broken, email ahoy@norfolktidetimes.co.uk and tell us what happened. We will fix it, and if we cannot fix it we will refund you in full. Refunds go back to the card you paid with, through Stripe, normally within five working days.

What we will not refund is a change of mind about a working file you have already downloaded — that is the trade the tick box makes explicit.

Accuracy, and what this is not for

Every time on this site and in the calendar file is a prediction, computed from harmonic constants with a per-location offset. It is not an observation. Real water is moved by wind, atmospheric pressure, surge, river flow and the shifting sand of this coast, and on any given day the actual high water can differ from the prediction. That is why we publish a window rather than a single minute.

Not for navigation. This product is for general planning — a walk, a launch window, a day out. It is not an official tidal product, it is not approved by the UK Hydrographic Office, and it must not be used for navigation, for passage planning, for commercial or professional maritime work, or for any other safety-critical decision. For those purposes use Admiralty tide tables and official sources.

You remain responsible for your own safety and for the judgement you make on the day. Check conditions, check the weather, and give yourself margin.

Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for unforeseeable loss, or for loss arising because you relied on a prediction for something we have told you plainly it is not suitable for.

Except where the law does not allow it, our total liability for any claim connected with the calendar file is limited to the amount you paid for it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including your rights under the Consumer Rights Act 2015. Those stand whatever else this page says.

The site and the file are supplied for personal use. We are not liable for business losses — lost profit, lost trade or lost opportunity — if you use them for a business.

Your data

We collect an email address to send you your file, and very little else. The detail is in our privacy notice.

Changes to these terms

We may update these terms — for a new feature, or a change in the law. The version that applies to your purchase is the one published on the day you bought, and the date at the top of this page tells you when it last changed.

Complaints and the law that applies

Start with ahoy@norfolktidetimes.co.uk — most things are sorted in one email. If we cannot agree, you can get free advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

These terms are governed by the law of England and Wales. Court proceedings can be brought in the courts of England and Wales; if you live in Scotland or Northern Ireland you may also bring them in your own courts, and the consumer protections of your home nation still apply to you.